Brighter Support Care is a registered NDIS provider (NDIS Registration Number: 405 353 9351) based at 16 Wacol Station Rd, Wacol QLD 4076. We support people with disability across Brisbane, Logan, Ipswich and the Gold Coast, helping participants work toward the goals in their NDIS plan through personal care, household support, community participation, transport assistance, life skills development and more.
NDIS registration isn't just a label. It means Brighter Support Care has been independently assessed against the NDIS Practice Standards and is bound by the NDIS Code of Conduct, the same framework the NDIS Quality and Safeguards Commission uses to hold every registered provider accountable. For participants and families, that means there's an external body you can turn to, not just our own word, if something isn't right.
Support only works when it's built around the person receiving it, not the other way around. Before support starts, we talk through a participant's NDIS plan, goals and day-to-day routine, then match them with support workers suited to their personality, communication style, and cultural or language preferences where that matters.
We work with participants who are self-managed, plan-managed and NDIA-managed, and we coordinate with support coordinators and plan managers where that's part of how a participant's plan is set up.
As a registered NDIS provider, we're required to act in line with the NDIS Code of Conduct, and we treat that as a genuine standard rather than a compliance formality. In practice, that means:
If you have any concerns about the support you or a family member receives from Brighter Support Care, we want to hear about it directly so we can put it right. You can also raise a concern with the NDIS Quality and Safeguards Commission at any time, independently of us, by calling 1800 035 544.
Get in touch and tell us about your NDIS plan and what support you're looking for.
We talk through your goals, preferences and the areas we service.
We match you with a support worker suited to your needs.
Support begins on a schedule that works for you, with regular check-ins.
Yes. Our NDIS registration number is 405 353 9351, and our services are independently assessed against the NDIS Practice Standards and the NDIS Code of Conduct.
We provide NDIS support across Brisbane, Logan, Ipswich and the Gold Coast. Our office is at 16 Wacol Station Rd, Wacol QLD 4076.
We provide Innovative Community Participation, Assist-Personal Activities, Assist-Life Stage Transition, Daily Tasks and Shared Living support, Assist-Travel/Transport, Development-Life Skills, Household Tasks, Community Participation, and Group/Centre Activities.
We take your preferences around gender, communication style, culture and language into account when matching support workers, and we aim to keep the same worker consistent wherever possible.
Yes. We're happy to work alongside your existing support coordinator or plan manager to make sure everything lines up with your NDIS plan.
You can contact us directly with any feedback or concerns. You can also lodge a complaint with the NDIS Quality and Safeguards Commission independently by calling 1800 035 544.
No formal referral is required. Get in touch directly and we'll talk through your NDIS plan and how we can support you.
Call +61 489 225 854 or email info@brightersupportcare.com.au, and we'll talk through your plan and goals.
