Privacy Policy | Brighter Support Care

1. Introduction

Brighter Support Care ("we", "us", "our") is committed to protecting the privacy of participants, families, support coordinators and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

Contact details, including name, phone number, email address and postal address.
NDIS-related information, including plan management type and support needs, where voluntarily provided.
Enquiry and communication records submitted via our Enquire Now and Contact forms.
Website usage data collected via cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Information

To respond to enquiries and provide requested NDIS support services.
To coordinate care with support coordinators, plan managers and other relevant parties, where authorised.
To meet our obligations as a registered NDIS provider under the NDIS Practice Standards and Code of Conduct.
To improve our website and services.

4. Disclosure of Information

We do not sell personal information. We may share information with support coordinators, plan managers, the NDIS Quality and Safeguards Commission, or other parties where required by law or authorised by the participant.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

6. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

7. Complaints

If you have concerns about how we handle your personal information, contact us directly. You may also contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

Brighter Support Care
16 Wacol Station Rd, Wacol QLD 4076
Phone: +61 489 225 854
Email: info@brightersupportcare.com.au

This is a generic template provided for initial launch. It should be reviewed by a qualified legal professional before relying on it as your final policy.